Tax Examiner I - Temporary - Full-Time
Tax Examiner I - Temporary Full-Time
$20.71 - $24.30 Hourly
Temporary (9 months or less)
Department of Revenue
11/28/2022 5:00 PM Mountain
We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.
The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.
To empower businesses and individuals through quality customer service, innovation and collaboration.
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.
Description of Job
Do you have a passion for searching for facts and figuring out problems? Enjoy teaching people and helping resolve problems? Here at the Colorado Department of Revenue, our Taxation Division has a job opportunity for someone who is passionate about helping guide people by providing instruction and offering a positive course of action. We’re hoping to tap into the huge love for numbers with a much broader, more diverse talent base. We want to reach people who want to work with remarkable people all over Colorado.
The Taxation Division is charged with the administration, audit, collection and enforcement responsibilities for all taxes, fees, bonds and licenses under Colorado tax laws. The mission of the division is to promote voluntary compliance with all Colorado state tax laws through information, education, assistance and customer service. This position will be working with the Taxpayer Services on the Call Center Team.
The Taxpayer Service Division is looking for a detail oriented Temporary Tax Examiner I to join the team full-time. As the face of the Taxation Division to many, you’ll work directly with taxpayers in person and on the telephone to provide procedural and technical education and explanations related to some basic issues, such as individual and employment tax returns. With the support of your supervisors, you’ll work to help educate Colorado taxpayers, and elevate more complex problems to other divisions.
- Interprets and applies applicable portions of basic tax law and regulations, in order to inform and educate Colorado taxpayers.
- Researches for and analyzes all available information applicable to specific and well-defined issues and takes corrective actions needed to close accounts. Explains actions taken.
- This position requires telephone contact with taxpayers and/or their representatives. You will be required to provide explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
This announcement may be used to fill multiple vacancies within the Taxation Division. Individual work groups have varying responsibilities and job duties.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Education and Experience:
High school diploma or General Education Diploma (GED)
Two years of experience in any combination of:
- Technical accounting
- Tax administration
- Business economics
- Call Center
- High volume Customer Service
College or university coursework in Business Administration, Accounting, Public Administration, Political Science, or similar field may substitute for the required experience on a year-for-year basis.
The preferred candidate will possess the following qualifications:
- Experience working in public facing customer service
- Experience working with tax administration
- Familiarity with GenTax software
- Proficient with Microsoft Word and Excel
- Previous call center experience
Colorado Residency Requirement:
Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address at the time of application.
DOR Required Skills and Competencies:
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions of Employment with the Colorado Department of Revenue:
As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
Terms of Employment:
- Temporary Aides are limited Per Colorado constitution, a temporary employee may work for the State no more than nine (9) months in a 12-month period. The 12-month period is not defined as a calendar or fiscal year, but a rolling 12-month period that begins with the month of the first day of work for the temporary assignment.
- For continuous or regular (including part-time) work schedules, the temporary assignment starts the actual date the temporary employee begins work and ends after nine months. For example, a temporary employee who begins working June 15th may work continuously through March 14th. Upon completion of the continuous nine (9) month assignment the temporary aide must take four (4) months off prior to returning in the same position.
- For intermittent "on and off' work schedules, each hour worked is counted toward a total nine-month limitation within 12 months. In this case, the temporary employee can work up to a maximum of 1,560 hours intermittently within a 12 month period. Upon the completion of a twelve (12) month period the temporary aide must take three (3) months off prior to returning as a temporary aide.
- Temporary employees pay state, federal and local (if applicable) taxes, Medicare tax, and contribute to the Colorado Public Employees' Retirement Association (PERA). They also receive Workers' Compensation coverage. A temporary employee does not receive health/dental/life insurance benefits and does not receive annual/holiday pay. Temporary employees are called to work on an as-needed basis; there are no set hours or guarantee of hours.
Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado".
Complete Applications must include the following documents:
- A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
- A complete Supplemental Questionnaire (Submit online as part of your application.
All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "state.co.us" and "email@example.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at firstname.lastname@example.org
The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
State of Colorado
Department of Revenue
1881 Pierce Street
Lakewood, Colorado, 80214